Toronto Metal Exchange Shipping Instructions, Policies, and Customer Care Guarantee

The Toronto Metal Exchange Guarantee

Looking for the best place to sell your jewellery in Toronto?

When selling estate jewellery, coins, or watches, finding the right company can be daunting with so many choices available. Toronto Metal Exchange has developed a secure, transparent online gold buying program to ensure you’re in control of the process every step of the way. Whether you prefer the convenience of selling from home or visiting our retail location, our system ensures you get a fair deal and a smooth experience.

Toronto Metal Exchange is committed to offering a customer experience rooted in honesty, integrity, and personalization. Our experts are dedicated to helping you sell or buy gold, platinum, palladium, or silver with confidence. We also provide access to educational resources, especially for those new to precious metals.

When you visit Toronto Metal Exchange, you are guaranteed:

1. Expertise – You’ll work with a certified specialist skilled in XRF technology and precious metals.
2. Highest Offers – We offer the highest commitment-free instant cash offers for gold, silver, platinum, and palladium.
3. Transparency – Receive clear pricing based on the current market value per ounce or gram for each metal in your items.
4. Fair Payment – We pay for each item you submit. Our transparent breakdown lets you decide whether to accept or exclude an item from the sale.
5. Accurate Weighing – Items are weighed using Federally-approved instruments with daily calibration checks to ensure accuracy.

How to Track Your Order

Once you’ve shipped your items to Toronto Metal Exchange, you can easily track the status of your shipment using Canada Post’s tracking service. Stay informed on its journey until it reaches our facility.

[Link to Canada Post’s tracking page]

Contact Us

Have questions or looking to start your journey with precious metals? Reach out to Toronto Metal Exchange via phone, text, or email. Our experts are here to assist!

Tel: 416-817-2126
Email: [insert email]

Shipping, Returns, and Payment FAQs

How to Sell Jewellery Online to Toronto Metal Exchange?

Selling your items to Toronto Metal Exchange is simple and secure. Follow these steps to get started:

1. Create Your Account
   If you don’t already have an account, click on the “Create Account” option at the top-right of our homepage. Once registered, follow the instructions under the “Start My Sell Order” tab.
2. Lock in Your Sell Price
   Call us at 416-817-2126 to lock in your sell price. If we’re unavailable, expect a callback within 5-10 minutes.
3. Prepare Your Items
   Review your items before sending them. Remove items of sentimental value to avoid unnecessary shipping costs for returns. Be sure to pack your jewellery, coins, or watches securely. Ship with tracking and signature confirmation to ensure delivery to our processing facility. Write your sell order number on two sides of the package. For security, do not label the package with “Toronto Metal Exchange.”
4. Confirm and Ship
   Make sure your return address is clearly written on the package. Once your shipment is received, we’ll notify you via email. We will also sign for your parcel and begin processing your order.

Order Processing: What Happens Next?

1. Order Received and Recorded
   Upon arrival, your order is opened, tested, weighed, and appraised. We record the process via high-definition video for transparency. This video will be available to you for 60 days after payment.
2. Offer Provided
   You’ll receive an email with a detailed, commitment-free offer, including an itemized breakdown of your items. You’ll have 48 hours to accept or decline the offer.
3. Payment Issued
   If we don’t hear from you within 48 hours, we’ll issue payment via your selected method. Non-electronic payments (e.g., cash) can be made in person.

What We Buy

Toronto Metal Exchange purchases any quantity of precious metals. Whether you’re selling estate jewellery, a coin collection, or just a single gram of gold, we’re here to make the process easy.

For items under 8 karats, please refer to the payout rates chart for gold-plated, gold-filled, rolled, and vermeil jewellery. Gold-plated sterling silver items are only compensated for the silver content.

Accepted Forms of Payment

Toronto Metal Exchange accepts the following payment methods:

• Credit/Debit Card (excluding prepaid cards)
• PayPal
• Bank Wire Transfer
• Cash (Canadian Dollars only)
• Gift Cards

Note: We do not accept cryptocurrencies at this time.

Benefits of Partnering with Toronto Metal Exchange

1. Quick Processing
   As long as your items are authenticated by our team, we guarantee fast processing of your payment. By following our easy shipping guide, we can expedite the process.
2. Expert Product Knowledge
   Our purchasing team is made up of skilled professionals with extensive product knowledge. We consult with our community partners to offer you the best prices for your items.
3. Discounted, Insured Shipping
   Take advantage of our discounted, insured shipping rates. We use Canada Post for secure, fast delivery, with tracking and signature confirmation at no additional cost.
4. Integrity and Transparency
   We believe in building trust through honesty and transparency. Our order processing system ensures you have access to the information you need every step of the way.

Our Commitment to Excellence

Toronto Metal Exchange is proud to offer a broad selection of products and customer service, all backed by our no-questions-asked return and exchange policy. We continually expand our inventory by buying bullion, rare coins, semi-numismatics, and mixed precious metal alloys, ensuring that our clients have access to the best options available.

We are striving to become Canada’s premier online precious metals dealer, offering the most competitive rates in the industry.

Dynamic Pricing Policy

We offer up-to-date, market-driven prices for gold, silver, platinum, and palladium. Request a quote online or over the phone to lock in the price for your precious metals. Rest assured, we’ll honor the quoted price, even if market fluctuations occur.

For the fastest service and most accurate pricing, call us during business hours (9 am – 6 pm EST) at 416-817-2126 or email us at [insert email].